How Are We Doing?

We wouldn’t be in business if it wasn’t for our valuable customers. Your feedback is important to us and when you have something to say, we listen. Let us know how your recent experience with Chapman Volkswagen was and if we earned your good marks. Here at Chapman Volkswagen we are constantly working to improve our customer service experience and we appreciate you taking the time to share your thoughts with us.

170 Testimonials
4.9 out of 5 stars
5 star
154
4 star
16
3 star
0
2 star
0
1 star
0
Derek Zimmerman, Jim Casey, and the folks at Chapman Ford in the Northeast treated me with the upmost respect and honesty. I told them exactly what I was looking for, and Derek proceeded to treat me with more candidness than I have ever received at a dealership. There was no pressure from him or the dealership, and I am extremely happy with my new Ford Escape.
Evan1129
2017-06-06
My daughter and I went to Chapman Ford to look for a new vehicle for her. This was her first time buying a car on her own so it was a big deal. We dealt with Derek Zimmerman who was absolutely wonderful! He seemed to genuinely care about getting her into something she could afford and more importantly, something I felt was safe for her. He spent quite a bit of time with us but we never felt rushed. If anyone is looking for a car I would definitely suggest going to see Derek. He was friendly and... More
Nicole07
2017-05-22
I was a little apprehensive going into a Cardealership by myself, being a woman - but after meeting Derek, became more at ease. He asked me the right questions in order to best serve me. He was very knowledgeable and courteous to me and my needs. I can only see him doing very well in the future.
Mariybeth123
2017-05-02
MET MY FIANCEE FOR HIS SERVICE CHANGE AND ENDED UP DRIVING OUT WITH A NEW 2016 FORD MUSTANG. VERY PROFESSIONAL YET MADE ME FEEL COMFORTABLE IN MY NEW PURCHASE.
NATAY WILLIAMS
2016-03-29
Came in for an oil change, walked out with an awesome new car. Guys were so accommodating and helpful! I'm telling everyone! Lol. Thanks so much
Eileen
2016-01-13
I went to Chapman Ford/Volkswagen with my eyes set on a Jetta however, I had a dilemma. My current vehicle (Toyota) I was in a lease and it wasn't up for a few months. The staff was extremely friendly and helpful without being overwhelming or pushy. My salesman was Tom Brown and he provided me with the best car purchasing experience of my life. I told him what I wanted and what I wanted to spend. He made it happen. My past experience has caused me to choose to never go back to certain dealers. I... More
kelly421
2016-01-05
This was a really positive car buying experience. They were so helpful, friendly and knowledgeable. I would highly recommend this dealership to anyone. Thank you for everything and I love my new car!!! Sincerely, Melissa Lugo
Melissa Lugo
2014-10-28
I leased a 2014 Ford Focus and I'm very happy with the car. Mike Foster is great, he is so helpful and friendly and really worked with me to help me find the best car and the best price. He really put me at ease and helped make this a very pleasant experience. I would not deal with anyone but him even though everyone there is very nice!
aangel1213
2014-03-04
I just purchased a Ford Escape! I am very happy with my decision to purchase this vehicle with the help of your sales representative Bob Socks. He took the time to listen to our questions and concerns. We were undecided about what kind of SUV we even wanted. We have been to many dealerships and I can tell you we have not been too thrilled with our experiences. Bob helped us find what was in our price range and the specifications we were looking for. He was very friendly and very knowledgeable a... More
kitkatlisa
2014-02-22
Jordan Grancell is a great sales rep. to deal with, who went way above the norm and provided excellent customer service. He provided me excellent information, worked out a very fair deal and helped me with the return of my previous leased car to my old dealer. I am recently disabled, and he made very good suggestions based on my needs and most importantly he listened. If Jordan is a reflection of the Chapman Dealerships, I would not hesitate to recomend this dealer to anyone I know. I know... More
optlabguy
2013-06-20