We wouldn’t be in business if it wasn’t for our valuable customers. Your feedback is important to us and when you have something to say, we listen. Let us know how your recent experience with Chapman Volkswagen was and if we earned your good marks. Here at Chapman Volkswagen we are constantly working to improve our customer service experience and we appreciate you taking the time to share your thoughts with us.
4.9 out of 5 stars
Derek Zimmerman, Jim Casey, and the folks at Chapman Ford in the Northeast treated me with the upmost respect and honesty. I told them exactly what I was looking for, and Derek proceeded to treat me with more candidness than I have ever received at a dealership. There was no pressure from him or the dealership, and I am extremely happy with my new Ford Escape.
My daughter and I went to Chapman Ford to look for a new vehicle for her. This was her first time buying a car on her own so it was a big deal. We dealt with Derek Zimmerman who was absolutely wonderful! He seemed to genuinely care about getting her into something she could afford and more importantly, something I felt was safe for her. He spent quite a bit of time with us but we never felt rushed. If anyone is looking for a car I would definitely suggest going to see Derek. He was friendly and very knowledgeable about all the vehicles we looked at. He's not like most dealers who are just trying to make a sale. He went out of his way to make sure that my daughter had a wonderful first car buying experience! We will definitely go back there when it's my turn to get a new car !... More
I was a little apprehensive going into a Cardealership by myself, being a woman - but after meeting Derek, became more at ease. He asked me the right questions in order to best serve me. He was very knowledgeable and courteous to me and my needs. I can only see him doing very well in the future.
MET MY FIANCEE FOR HIS SERVICE CHANGE AND ENDED UP DRIVING OUT WITH A NEW 2016 FORD MUSTANG. VERY PROFESSIONAL YET MADE ME FEEL COMFORTABLE IN MY NEW PURCHASE.
Came in for an oil change, walked out with an awesome new car. Guys were so accommodating and helpful! I'm telling everyone! Lol. Thanks so much
I went to Chapman Ford/Volkswagen with my eyes set on a Jetta however, I had a dilemma. My current vehicle (Toyota) I was in a lease and it wasn't up for a few months. The staff was extremely friendly and helpful without being overwhelming or pushy. My salesman was Tom Brown and he provided me with the best car purchasing experience of my life. I told him what I wanted and what I wanted to spend. He made it happen. My past experience has caused me to choose to never go back to certain dealers. I plan on purchasing from Chapman from here on out. What made the service exceptional was that they handled the termination of my car lease. I wanted nothing to do with it and they gave me just that. They took care of all the paper work to help me get out of it and relieve me of the stress it caused. I drove out of the dealership that day in my dream car, guilt free. I would recommend the Chapman Sales Team to everyone. They truly are the best. Thank you for the excellent service.... More
This was a really positive car buying experience. They were so helpful, friendly and knowledgeable. I would highly recommend this dealership to anyone. Thank you for everything and I love my new car!!! Sincerely, Melissa Lugo
I leased a 2014 Ford Focus and I'm very happy with the car. Mike Foster is great, he is so helpful and friendly and really worked with me to help me find the best car and the best price. He really put me at ease and helped make this a very pleasant experience. I would not deal with anyone but him even though everyone there is very nice!
I just purchased a Ford Escape! I am very happy with my decision to purchase this vehicle with the help of your sales representative Bob Socks. He took the time to listen to our questions and concerns. We were undecided about what kind of SUV we even wanted. We have been to many dealerships and I can tell you we have not been too thrilled with our experiences. Bob helped us find what was in our price range and the specifications we were looking for. He was very friendly and very knowledgeable about the vehicle. Our overall customer service was exceptional! We will be back again, and sending our family and friends!... More
Jordan Grancell is a great sales rep. to deal with, who went way above the norm and provided excellent customer service. He provided me excellent information, worked out a very fair deal and helped me with the return of my previous leased car to my old dealer. I am recently disabled, and he made very good suggestions based on my needs and most importantly he listened. If Jordan is a reflection of the Chapman Dealerships, I would not hesitate to recomend this dealer to anyone I know. I knowI am the customer, but I still want to say thanks for a painless buying experience. Good customer service is hard to find, and I do appreciate it when it is given. Also.. my new Passat is great! Ed Collins... More